ICCI Claims Team jointly wins the 'Storm Trooper' award at the Insurance Institute of Jersey annual dinner!
We are thrilled to announce that our exceptional Claims Team at Insurance Corporation (ICCI) jointly won the inaugural 'Storm Trooper' prize at this year’s Chartered Insurance Institute of Jersey (IIJ) Annual Dinner, held on Friday, 6 September. This award recognises a local team that went above and beyond in response to the devastating impact of Storm Ciaran.
Our Claims Team faced an extraordinary challenge when Storm Ciaran struck, but their hard work, dedication, and commitment to delivering top-notch service truly shone through. We are immensely proud of the way they stepped up during and after the storm, working tirelessly to support our customers in their time of need.
A Team Like No Other
ICCI’s Claims Team is a small yet powerful force, consisting of just seven highly experienced and qualified individuals. Typically, they handle thousands of claims each year across the islands, but during the week following Storm Ciaran, they faced an extraordinary volume - processing the equivalent of four months’ worth of claims in just one week, while still managing non-storm-related claims. Let that sink in for a moment.... four months of work condensed into seven days.
Despite some team members being personally affected by the storm, each person worked tirelessly to ensure that islanders received the support they needed. Many of them cancelled personal plans and holidays to be there for our customers, demonstrating their dedication to both the business and the community.
Rising to the Challenge
Storm Ciaran caused widespread damage, particularly in Jersey, where a tornado left homes, businesses, and cars in ruins. Our Claims Team not only rose to the occasion but went the extra mile. Whether it was coordinating with local and UK loss adjusters or authorising emergency repairs, they made sure no claim was left unattended.
Throughout the crisis, the team maintained strong relationships with local advocates, repairers, and suppliers, ensuring a swift and efficient claims process. Their ability to work under immense pressure while maintaining service excellence is a testament to their professionalism and community spirit.
A Well-Deserved Award
The 'Storm Trooper' award is a fitting recognition for the outstanding service our Claims Team provided during this difficult time. As Debbie Duarte, former President of the IIJ, said during the award presentation...
This small, qualified team of seven consistently provided excellent service to their customers on a daily basis, but their exceptional efforts during Storm Ciaran set them apart. Handling four months of claims in one week is a true testament to their dedication’.
Our Managing Director, Mark Marshall, expressed his pride in the team...
We have a simple mission at ICCI: to help people, businesses, and society prosper in good times and remain resilient in bad. This award is a reflection of our amazing Claims Team, who truly embody that mission and went above and beyond for our customers’.
Casey Jones, President of the IIJ said...
Having started at ICCI the week after the storm I got to see firsthand the amazing efforts that the team put in and I was very proud at the dinner to see my colleagues recognised for this amazing work. Well done and congratulations to the Insurance Corporation Claims Team from me and all of the IIJ Council Members.
Customer Testimonials
Our customers' feedback during this challenging time speaks volumes about the team's efforts:
DP: ‘We are very grateful for the support we have received from you and your colleagues throughout this challenging time for us. We are most impressed with the level of service’
RW: ‘We have been very impressed by the speed and efficiency with which you have dealt with our claim after Storm Ciaran. Thank you’
DS: ‘You really do surpass yourself in efficiency as an insurance company and blow the stereotype of insurers being slow to pay out of the water’
We also received consistent praise from the local broking community, who acknowledged our market-leading response to the storm.
Looking Forward
At ICCI, we believe that "the worst brings out the best in us," and our Claims Team has shown that when faced with adversity, they rise to the occasion with resilience, professionalism, and empathy. We are incredibly proud of the way they managed the aftermath of Storm Ciaran and the ongoing commitment they show every day.
Congratulations again to our Claims Team for jointly winning the 'Storm Trooper' award – you’ve made us all incredibly proud!
