Claims Handler

Purpose of the role

With insurance claims you never know what to expect next. It could be a lost diamond ring, a water leak, storm damage or a prang to the front of a beloved car. As a member of our Claims team, you will get to play an important role within our business.

Primarily you will be dealing with motor claims, handling them from start to finish. This will include investigating the circumstances of the incident and progressing the claim accordingly, dealing with our customers and brokers, suppliers (such as motor engineers and repairers) and third party insurers to ensure we achieve the best possible outcomes for our customers.

Your role will focus on analysing the unique facts of each case, then using your skill and judgement to decide on the right course of action.

Skills and experience required

We are searching for an enthusiastic individual to join our team, including:

  • Cert CII would be advantageous but not essential

  • Minimum of 5 GCSE’s Grade C or above or 4-9 (including Maths and English)

  • Dedication, willingness to learn, friendly, positive & inquisitive mind

  • Committed to providing excellent customer service

  • Confident and a good communicator

  • Excellent attention to detail

Grow your own career

We will support you with the development of a variety of skills to form the basis of your career in insurance, as well as obtaining the Chartered Insurance Institute (CII) Certificate in Insurance, if not already obtained. As your career develops with us, we will continue to support your studies to become ACII qualified and you will have the chance to move into other opportunities as they arise.

Further information

At ICCI, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may just be the right person for this or other roles.

We work together as one team, creating an open culture and paying attention to the health and wellbeing of all our people and we welcome applicants from all backgrounds.

We offer a highly competitive salary along with a wide and attractive benefits package. Flexible working from home is encouraged, and we offer excellent career opportunities.

We want to ensure that you are supported throughout the application process to enable you to be at your best. If you require adjustments during your application process, please flag this when you apply.