Insurance Corporation

Broker Promise

We promise that:

  • We will review the content of all broker emails and, where we are unable to respond fully within 24 hours, we will acknowledge receipt of such emails and confirm when a full response will be provided;
  • Whilst we aim to process all underwriting post (new business, mid-term adjustments and other post) within 5 working days of receipt, we will process all underwriting post within 10 working days of receipt;
  • New business quotations will be provided within 24 hours or we will telephone the broker to obtain more detail, agree a target premium and a quotation deadline;
  • All Renewal documents will be issued at least 21 days prior to renewal date;
  • To ensure right first time quality, all new business documentation will be checked and signed off by a second underwriter prior to being released for delivery